Does my order qualify for free shipping?
Orders over $75 (before tax) qualify for free Standard Shipping. Targus Canada defines Standard Shipping as “Ground Service” depending on the weight and size of the items ordered and the shipping address. The free shipping offer is valid for addresses located within Canada, some exemptions for Territories may apply. The offer is subject to adjustment due to returns, cancellations, and exchanges. Targus Canada is not responsible for shipping delays caused by incorrect addresses, inclement weather, email or computer malfunctions, or any other causes beyond our control.
Has my order shipped?
When your order ships you will automatically receive an email alert. If you haven’t received a shipping confirmation email you can always login into your account to check your order status or click the “View your order” link in your original order confirmation email.
How do I get my tracking number?
The tracking number for your order will be available on the order status page once your order ships. You can access the order status page via the “View your order” link included in your order confirmation and shipping confirmation emails.
Do you ship outside of Canada?
At this time, orders placed on ca.Targus.com can only be shipped to addresses in Canada.
Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Tax-exempt individuals and entities can request tax exempt status by providing a valid tax-exempt certificate prior to ordering. Please note that the billing or shipping address on any orders must match the address on the tax-exempt certificate.
When will my backorder ship?
Although we try to maintain inventory on all products in our fulfillment centers, occasionally an item will be backordered. You will receive a shipping confirmation email as soon as the product ships.
Can I change my shipping address?
Unfortunately, you cannot change the shipping address after you submit your order. Orders with physical shipments are immediately sent to our fulfilment centers to be packaged and shipped and cannot be retrieved or changed. If your shipment is not successfully delivered it will be returned to the fulfillment center and a credit will be made to your account.
Can I change my shipping method?
Unfortunately, you cannot change the shipping method after you submit your order. Orders with physical shipments are immediately sent to our fulfillment centers to be packaged and shipped and cannot be retrieved or changed.
Is a signature required for shipment delivery?
Most orders do not require a signature to be delivered.
Returns and Cancellations
What is your return policy?
Targus Canada is happy to offer 30-day returns on ca.Targus.com orders. For a detailed return policy please visit our Return Portal.
How do I request a return?
Please visit our Return Portal and look up your order using the order number and the email address associated with the order or login to your account, view your order, and click “Request a return”.
How do I cancel my order?
Order cancellations are only accepted on orders that have not shipped. Please note that due to the speed of order processing we may not be able to cancel your order. To request cancellation of your order please contact our customer support team at 877.482.7487.
When will my credit appear on my credit card?
Please allow 10-15 business days for any refunds resulting from an order cancellation or return to process and appear on your credit card statement.