Targus Frequently Asked Questions

Frequently Asked Questions

Bags and Cases

Will My Laptop Fit in Your Backpacks?
Our laptop bags come in a range of sizes to fit laptops from 12” to 17”, with many models accommodating a range of sizes due to their multi-fit cradle. We offer the greatest variety of bags to fit 15” and 16” laptops. Please note that these measurements are based on your laptop’s screen size.

Can I Carry My Tablet in Your Backpacks as Well?
Many of our laptops come with a dedicated tablet compartment to fit devices up to 12.9”. This prevents your tablet or laptop from becoming damaged in transit.

Are Your Laptop Bags Shockproof?
We’ve designed our laptops, bags, and cases to offer the ultimate in protection. For example, many of our tablet cases feature military-grade drop protection, while many laptop bags feature SafePort™ Air System high-density foam padding and DOME Shock Dispersion foam to protect your device’s screen. The SafePort™ patented air protection system is an adjustable air cushion that keeps your laptop secure and suspended during severe drops, while our DOME Shock Dispersion provides five times more protection for your laptop screen and distributes excess pressure away from your device on contact. Remember to always transport and store your Targus laptop bags with care to avoid unintentional damage to the bag or your laptop.

How Do Checkpoint-Friendly Laptop Bags Work?
Our patented checkpoint-friendly backpacks provide separate compartments for laptops and accessories and folds out flat when opened. This allows the entire bag to go through the X-ray machine at TSA checkpoints without the laptop needing to be removed. Benefits include:

Shorter amounts of time spent going through the checkpoint
A lower probability that your laptop could be scratched or damaged
Less chance of having your laptop stolen or leaving it behind.

What Are the Strongest Cases for Tablet Devices?
Our Rugged collection offers the maximum protection, with many models offering military grade 4' drop testing (MIL-STD 810G)* and IP54 Certification Requirements** for dust and water resistance.

Docking Stations

Which Docking Station Has the Most USB Ports?
Many docking stations have more than three USB ports and can accommodate standards like USB-C and USB-A 2.0 and 3.0. Our USB docking stations come with up to five USB ports.

Can I Use My Docking Station to Charge My Laptop?
You can charge your laptop and peripherals with a power delivery docking station.

Which Docking Stations Can Be Used as a Laptop Stand?
Any docking station that lists “ergonomic wedge design” among its features can be used as a laptop stand. You can also observe the ridged texture on the top side of these models in the product photos.

Do You Have a Docking Station with a Displayport® Connection?
For specific connections and ports, select from the “Ports” list on the left-hand side of the docking station “View All” page. This will refine your search. You can view our docking station models with a Displayport® connection here.

Accessories

What Kinds of Accessories Do You Sell?
In our accessories collection, you will find:

Use our Accessory Finder to shop specific accessories for your device.

Compatibility

With which Brands Are Your Bags, Cases, and Accessories Compatible?
Our laptop backpacks and bags are built to carry any laptop within a specific range of sizes. We also offer customized bags to hold Chromebooks, Dell laptops, and the Microsoft® Surface Pro 4. Laptop sleeves and screen protectors are available for a number of MacBook Pro models.

We offer tablet cases to fit any iPad® since the iPad ® 2, as well as specific models for the Samsung® Galaxy Tab A and Galaxy Tab S4.

Can I Use Your Docking Stations with Any Brand?
Our universal docking stations are compatible with Android™, Chrome OS, Linux, Mac OS®, and Windows® operating systems. You can refine your search by operating system on the left-hand side of the docking station page.

How Can I Find Accessories That Are Compatible with My Specific Device?
Go to our Accessory Finder tool and enter the name of your device. A drop-down menu will appear with supported models of that device. Select the model of your device from the menu to see compatible Power Accessories, Privacy Screens, and Cable Locks.

How Do I Know Which iPad® I Have?
We have dedicated an entire page to helping you work out which model your iPad® is, found here. When you look at the back of your iPad®, you can see the model number together with the other information located at the bottom of the case. Use our handy reference table to look up the model number and determine which type and generation of iPad® you have. Then, go to “Shop by Device” to find accessories that will fit your iPad®.

My Account

Do I Have to Create an Account to Buy A Product?
We have an account system to serve you better. In your account, you are able to view your order history and manage your address details all in one place. To create an account, click on My Account and then select Create Account. If you’d prefer a quicker checkout process, you can complete your purchase without creating an account.

Shipping and Returns

Where Do You Ship?
If you purchase from the Canadian site, we only ship to addresses in Canada. To purchase Targus products in other countries, go to our international page and select your country.

How Long Does Shipping Take?
If you place an order before 1:30 p.m. EST, we will process your order same-day. Orders processed after that time may still be shipped same-day if time permits. All other orders will be processed the next business day.

How Can I Track My Order?
When your order ships, you will receive an email containing a link to your order status and shipping information, including the tracking number. View specific details and additional shipping information.

What Is Your Returns Policy?
You can request a return for your product within 30 days of the shipment date. Our team will review your request and may ask a couple questions to understand your reasons for returning and help you find the right product(s). You can learn more about our return policy here.

Where can I report a problem or give feedback?
Please contact our Customer Support Team.

Warranty

Do You Offer a Warranty?
We offer a comprehensive Limited Lifetime Warranty on all of our laptop backpacks, bags, and tablet cases. This means that you’re covered for specific parts and types of damage, and for differing durations depending on the product type. We also offer time specific limited warranties on docking stations and tech accessories.

How Do I Register for a Warranty?
You don’t need to register for your warranty, however, you can register your product type to receive special offers and participate in customer appreciation programs. After purchasing a new Targus product, you can register your product here using the model or serial number.

How Do I Make a Warranty Claim?
Canadian customers can submit a claim through our Ask a Question or Request Warranty tab located in the Customer Support section of our site. For international buyers, contact your nearest Targus office. If your product has a fault that is covered under our conditions of the warranty, we will give you a return label to ship the product and original receipt to us. You will need to cover the cost of returning the product. We will then review your product and replace the faulty parts or the entire product with the same or a similar product as available. We will ship the replacement item at no cost to you.

Contact and Support

Where Can I Go If I Have a Question About My Product?
If you have a question about a docking station, a good place to start is by downloading the user manual for your product. Go to our Driver Support page, search by category, and then select your product to download the manual.

For general questions, you can go to our Online Answers page and enter your question in the search bar. To ask a question, you will need to create a special account for this and log in (separate from your purchasing account).

Do You Have a Phone Number?
Yes. You can contact us by phone or via live chat on our Support page between 8 a.m. and 4 p.m., Monday to Friday, Eastern Standard Time. Our contact numbers are:

Technical support: 800.283.6325
Customer service: 877.482.7487

For international support, find your country here. We have offices in the Americas, Europe, Africa, and the Asia Pacific region.

What Are Your Business Hours?
We are open from 8 a.m. to 4 p.m., Monday to Friday, Eastern Standard Time.

*As tested by an independent third party applying MIL-STD-810G, Method 516.6, Procedure IV.
**Meets Ingress Protection Level 54 for dust and water resistance as tested by an independent third party laboratory applying IEC standard 60529.